This is funny, and yet legitimate, at the same time. Cell phone users, send a messageDavid Pogue, NY Times I’ve been ranting lately about one particularly blatant money-grab by U.S. cell phone carriers: the mandatory 15-second voicemail instructions. Suppose you call my cell to leave me a message. First you hear my own voice: “Hi, […]
The Service Experience: Sprint/Nextel
I am a Nextel faithful. I have had the direct connect service since high school and there is nothing that compares with it. Unfortunately, Sprint bought Nextel a few years back, and as predicted by Nextel customers, it was the end of all customer service as we know it. Because of the insane amount of […]